how long do I have to return my items after I receive them?
If you are not 100% satisfied with your order, you have 30 days to return items for free. All returns must be unworn, in the original packaging, and with the original tags attached.
If your return is not initiated with the carrier within 30 days of delivery date, your refund will not be processed.
how do I make a return?
You can make a return by logging into your account and going to the Order History & Tracking page in your Account section. If you need help, please contact
care@frilly.com.
how can I track my return?
You will be sent a return tracking number via email. Once your return is received and processed, you will receive a confirmation email.
how long does it take to process a return?
Depending on the nature of your return, processing times may vary between 1-5 days. For more information, please contact
care@frilly.com.
I can’t find my return slip.
Contact us at
care@frilly.com and we will send you a return slip for your order.
